国家开放大学国开电大商务英语4单元自测2学期最新答案

一、选择填空题（每题10分，共5题）
1.— How do you calculate the fee if we ask you to move the office furniture?
— ________C_________.
单选题 (10 分) 10分
A.
We can give you a 10% discount
B.
Sorry, we are not available these days
C.
The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
2.— What is the distance between the new building and your office?
— _________B________.
单选题 (10 分) 10分
A.
It is near to the bus stop
B.
It is about 15 kilometers
C.
It is very close
3.Customers often remain ____A_____ to a business that has excellent service even if their prices are high.
单选题 (10 分) 10分
A.
loyal
B.
loyally
C.
loyalty
4.The customer service representative will often allow customers to exchange the product they bought or return it for a full _____C____ .
单选题 (10 分) 10分
A.
compensation
B.
repay
C.
refund
5.Looking your customers in the eye shows that we are listening to them and hearing ____C_____ .
单选题 (10 分) 10分
A.
why are they saying
B.
how are they saying
C.
what they are saying
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.
翻译：为句子选择正确的翻译（每题10分）。
The American idea of custom service is to make each customer the center of attention. 1
A. 美式客服理念认为每位客户都是关注的焦点。
B. 美国的客户都有以自己为中心的想法。
C. 美国的客户服务人员都有以客户为中心的想法。
2. Many products come with a money-back guarantee. 2
A. 许多产品都要先付款得以保障。
B. 许多产品都有退款承诺。
C. 许多产品都要退款。
3. Make sure to look your customers in the eye. 3
A.确保要把顾客像眼睛一样珍视。
B.确保把顾客看在眼睛里。
C.确保要直视顾客的眼睛。
4. Always look for ways to go above and beyond the expectations of your customers. 4
A. 一定要想方设法，超越顾客的期望。
B. 一定要寻求在顾客期待之外的想法。
C. 总是要寻找达到顾客期望的方法。
5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5
A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。
B. 最糟糕的事情是到了最后一刻还没有装船。
C. 最糟糕的事情是在装船前的最后一刻，你有所发现。