第一章 单元测试
1、单选题：
How did the speaker manage to see Steve Jobs? （ ）。
选项：
A:By sending postcards again and again.
B:By sending FedExs and calling again and again.
C:By phoning again and again.
D:By sending FedExs again and again.
答案: 【By sending FedExs and calling again and again.】
2、单选题：
What did Steve Jobs seem most concerned about before agreeing to see the speaker? （ ）。
选项：
A:Place.
B:Questions.
C:Time.
D:Motives.
答案: 【Time.】
3、单选题：
What was the speaker most concerned about before seeing Steve Jobs? （ ）。
选项：
A:How to change the world.
B:How to impress Jobs deeply.
C:How to attract Steve Jobs’ attention.
D:How to be a good CEO.
答案: 【How to change the world.】
4、单选题：
What was one thing Steve Jobs described that would change the world? （ ）。
选项：
A:The computer.
B:The hi-tech.
C:The iPad.
D:The timer.
答案: 【The iPad.】
5、单选题：
How did Steve Jobs’ attitude to the speaker change? （ ）。
选项：
A:From impatient to careful.
B:From doubtful to hospitable.
C:From inattentive to interested.
D:From unfriendly to kindly.
答案: 【From inattentive to interested.】
第二章 单元测试
1、单选题：
What time is Marco’s flight getting in? （ ）
选项：
A:5:15 p.m. on Sunday, March 8.
B:5:15 a.m. on Sunday, March 8.
C:5:15 p.m. on Saturday, March 8.
D:5:15 a.m. on Saturday, March 8.
答案: 【5:15 p.m. on Saturday, March 8.】
2、单选题：
When discussing the airport pickup arrangement, which of the following phrases does Adriana use? （ ）
选项：
A:We’ll arrange for somebody to pick you up.
B:They’ll be standing in the arrivals hall.
C:We’ll have a sign with your name on it.
D:How will we recognize you?
答案: 【We’ll arrange for somebody to pick you up.】
3、多选题：
Which phrase does Adriana use to ask about Marco’s hotel requirements? （ ）
选项：
A:Can we help you book something?
B:Could you give me an idea of what you are looking for?
C:What are you looking for?
D:What kind of hotel were you thinking of?
答案: 【Can we help you book something?;
What are you looking for?】
4、多选题：
Which of the following are requirements that Marco has for the hotel he stays in? （ ）
选项：
A:Fitness center.
B:Closeness to the exhibition center.
C:Business center.
D:Internet access.
E:Good restaurant nearby.
答案: 【Closeness to the exhibition center.;
Business center.;
Internet access.】
5、单选题：
What does Marco suggest doing on Sunday evening? （ ）
选项：
A:Going out for a drink.
B:Meeting each other.
C:Eating out.
D:Having a meeting about the exhibition.
答案: 【Eating out.】
第三章 单元测试
1、单选题：
The speaker thinks that when it comes to lessons in customer satisfaction and expectation, a cab driver can be as good as ________.（ ）
选项：
A:an intelligent client
B:a corporate executive
C:a motivational speaker
D:a corporate employee
答案: 【】
2、单选题：
The speaker planned a quick turnaround trip from and back to the airport because ________.（ ）
选项：
A:his trip in Dallas was quite long
B:he didn’t have much time
C:he was afraid of missing his plane
D:he was eager to see his client
答案: 【
3、单选题：
Why did the speaker look around for a candid camera?（ ）
选项：
A:The driver served him too well.
B:The driver spoke as if he knew the passenger.
C:The driver seemed unnatural.
D:The driver mentioned The Wall Street Journal.
答案: 【
4、单选题：
What was the reason for the driver to quit his job in Corporate America?（ ）
选项：
A:He proved himself to be a total failure.
B:He had a conflict with his boss.
C:He never felt good enough at his work.
D:He was treated as a rocket scientist.
答案: 【
5、单选题：
What can be inferred from the story?（ ）
选项：
A:No one can blame you if you cannot do your best.
B:Doing the right job can make you feel great.
C:Service speaks louder than words.
D:A cab driver is a better choice for your pride.
答案: 【
第四章 单元测试
1、单选题：
When did the company start? （ ）
选项：
A:In 1933.
B:In 1903.
C:In 1930.
D:In 1913.
答案: 【
2、单选题：
What has the company’s brand come to represent? （ ）
选项：
A:A lifestyle of individuality, freedom, and adventure.
B:A lifestyle of confidentiality, freedom, and adventure.
C:A lifestyle of individuality, freedom, and mystery.
D:A lifestyle of confidentiality, freedom, and mystery.
答案: 【】
3、单选题：
What do we know about the productivity of the company? （ ）
选项：
A:It produces thousands of vehicles each day at several facilities in the US.
B:It produces hundreds of vehicles every day at several facilities in the US.
C:It produces millions of vehicles every year at several facilities in the US.
D:It produces more than 100 vehicles every month at several facilities in the US.
答案: 【】
4、单选题：
Which of the following factory tour sites is NOT mentioned in the passage? （ ）
选项：
A:Powertrain Operations in Wauwatosa, Wisconsin.
B:Vehicle Operations in York, Pennsylvania.
C:Vehicle Operations in New York City.
D:Vehicle & Powertrain Operations in Kansas City, Missouri.
答案: 【】
5、单选题：
What do we know about the gift shop in each Tour Center? （ ）
选项：
A:It includes a small selection of distinguished merchandise.
B:It includes a small selection of authentic branded merchandise.
C:It includes a large selection of authentic branded merchandise.
D:It includes a large selection of precious unsold merchandise.
答案: 【】
第五章 单元测试
1、单选题：
The customer wants to have a ________? （ ）。
选项：
A:makeup
B:new hair style
C:skin care
D:massage
答案: 【】
2、单选题：
The masseuse suggests the customer have a ________.（ ）。
选项：
A:nail care
B:three-part massage
C:full-body massage
D:makeup
答案: 【
3、单选题：
The customer ________ to try a Thai massage.（ ）。
选项：
A:is excited
B:agrees
C:declines
D:is happy
答案:
4、单选题：
One can enjoy 13 massages for only 500 yuan with a ________ card.（ ）。
选项：
A:yearly
B:monthly
C:quarterly
D:weekly
答案: 【
5、单选题：
The customer feels ________ after a try.（ ）。
选项：
A:unhappy
B:good
C:bad
D:guilty
答案: 【
第六章 单元测试
1、判断题：
The boss is sending Julia to California for a marketing seminar next week. （ ）
选项：
A:对
B:错
答案: 【】
2、判断题：
Julia has being longing for a business trip.（ ）
选项：
A:错
B:对
答案: 【】
3、判断题：
Julia tells Thomas she actually knows how to use a corporate card.（ ）
选项：
A:错
B:对
答案: 【】
4、判断题：
Thomas will arrange transportation and hotel for Julia.（ ）
选项：
A:错
B:对
答案: 【】
5、判断题：
The company won’t reimburse everything and Julia’s personal items won’t be covered. （ ）
选项：
A:错
B:对
答案: 【】
第七章 单元测试
1、单选题：
What is complained about interns’ dress? ( )
选项：
A:They dress like a fashion model.
B:They simply dress like college students.
C:They dress as if they hold no respect for their boss.
D:They dress as impressively as possible.
答案: 【】
2、单选题：
What is the fact that interns seem to ignore? ( )
选项：
A:They cannot offend their colleagues.
B:Interns have to compete with each other.
C:Their boss can be hard to please.
D:They can be fired in spite of the contract.
答案: 【】
3、单选题：
Which of the following cannot be inferred from interns wearing sneakers or jeans? ( )
选项：
A:They will be let go.
B:They fail to learn in meaningful ways.
C:They are not there to make contribution to the company.
D:They are not serious about representing the company.
答案: 【】
4、单选题：
Interns can dress accordingly by doing the following EXCEPT ________. ( )
选项：
A:consulting the employer for advice
B:following the example of most colleagues
C:learning from HR Department
D:asking questions in training classes
答案: 【】
5、单选题：
What can be a risk for interns to take in dress code? ( )
选项：
A:Dress as if you were a formal employee.
B:Dress impressively in front of the clients.
C:Dress like your boss.
D:Dress the way one of the employees does.
答案: 【】
第八章 单元测试
1、单选题：
The meeting is focused on the exports more in African areas than in __________. ( )
选项：
A:Australia
B:Europe
C:Asia
答案: 【】
2、单选题：
Maria emphasizes the importance of providing their sales staff with __________. ( )
选项：
A:sales targets
B:rewards
C:database information
答案: 【】
3、单选题：
The meeting doesn’t cover everything in detail for __________. ( )
选项：
A:they are running short of time
B:reasons not mentioned
C:lack of information
答案: 【】
4、单选题：
One of the main points summarized by the chairman is about new methods to make African customers feel __________. ( )
选项：
A:more friendly
B:more secure
C:more valued
答案: 【
5、单选题：
The next meeting will be focused on how to save the cost of __________. ( )
选项：
A:travel on business
B:business management
C:business meetings
答案:
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