第一章 单元测试
1、单选题：
Here is the key（ ）Room 908 and your room cards. Please take care of them.
选项：
A:for
B:of
C:to
D:in
答案: 【to】
2、单选题：
A British suite（ ）May 26th to May 29th.Am I correct, Mr. Bellow?
选项：
A:from
B:to
C:on
D:with
答案: 【from 】
3、单选题：
The（ ）room is a room with one large bed for two persons.
选项：
A:single
B:suite
C:twin
D:double
答案: 【double 】
4、单选题：
Would you please replace the departure date（ ）the 28th, sir?
选项：
A:to
B:of
C:for
D:with
答案: 【with】
5、单选题：
Mr. Bellow, I am the bellman. Let me（ ）the baggage for you.
选项：
A:take away
B:carry
C:take
D:bring
答案: 【carry 】
6、单选题：
Please take this elevator to the ninth floor. The（ ）will meet you there.
选项：
A:waiter
B:chamber maid
C:floor attendant
D:houseman
答案: 【floor attendant 】
7、单选题：
May I（ ）your name, sir?
选项：
A:get
B:had
C:have
D:take
答案: 【have】
8、单选题：
（ ）the second turning on the left and then ask again.
选项：
A:Leave
B:Step
C:Take
D:Walk
答案: 【Take 】
9、单选题：
Please hold（ ）and I’ll have a check.
选项：
A:with
B:up
C:in
D:on
答案: 【on 】
10、单选题：
Sorry to have kept you（ ）, but Mr. Drake is not in right now.
选项：
A:wait
B:to wait
C:waiting
D:waited
答案: 【waiting】
11、判断题：
We need not to reserve a room in advance when we have a trip in the busy seasons.
选项：
A:对
B:错
答案: 【错】
12、判断题：
The Front Office staff should have a neat and smart appearance.
选项：
A:对
B:错
答案: 【对】
13、判断题：
A no-show guest is a guest who made a reservation but didn′t come to our hotel.
选项：
A:对
B:错
答案: 【对】
14、判断题：
We usually greet the guests before doing service for them.
选项：
A:对
B:错
答案: 【对】
15、判断题：
A knowledge of languages is not necessary to the Front Office staff.
选项：
A:对
B:错
答案: 【对】
16、判断题：
A collect call should be paid by one who makes the call.
选项：
A:错
B:对
答案: 【错】
17、判断题：
The guest’s extension number is confidential in hotel.
选项：
A:错
B:对
答案: 【对】
18、判断题：
It will not leave a good impression if the operator is not well trained and polite.
选项：
A:对
B:错
答案: 【对】
19、判断题：
The Front Office is not only the hotel’s shop window, but also its nerve center.
选项：
A:对
B:错
答案: 【对】
20、判断题：
The guests can not use the American Express Card in China’s hotels.
选项：
A:对
B:错
答案: 【错】
第二章 单元测试
1、单选题：
The floor attendant steps forward（ ）the guests.
选项：
A:to welcoming
B:to welcome
C:welcome
D:welcoming
答案: 【to welcome 】
2、单选题：
Mr. Bellow, how do you（ ）this room?
选项：
A:think
B:think of
C:like
D:like of
答案: 【like 】
3、单选题：
We would like to（ ）a nap after lunch.
选项：
A:take
B:have
C:wake
D:make
答案: 【take 】
4、单选题：
We always try to have rooms made up early（ ）request.
选项：
A:about
B:with
C:on
D:in
答案: 【on】
5、单选题：
Pardon, madam. I’m afraid I didn’t（ ）you.
选项：
A:listen
B:catch
C:know
D:follow
答案: 【follow】
6、单选题：
（ ）such a case, the hotel should certainly pay for it.
选项：
A:At
B:In
C:About
D:On
答案: 【In 】
7、单选题：
We（ ）50% more for express service, but it only takes 3 hours.
选项：
A:have
B:cost
C:charge
D:pay
答案: 【charge 】
8、单选题：
It is very（ ）of you to wake me up on time.
选项：
A:consider
B:considerate
C:considerable
D:considerating
答案: 【considerate】
9、单选题：
The room（ ）is the same as that of Room 908.
选项：
A:charge
B:price
C:rate
D:ratio
答案: 【rate】
10、单选题：
This room is very quiet. I hope I will have a（ ）sleep this evening.
选项：
A:noisy
B:noise
C:voice
D:sound
答案: 【sound】
11、判断题：
Hotel guests can keep his visitors overnight if there is a vacant bed in his room.
选项：
A:错
B:对
答案: 【错】
12、判断题：
The normal voltage in China is 220V.
选项：
A:错
B:对
答案: 【对】
13、判断题：
The room attendant should change linens when making up the room for the guests.
选项：
A:对
B:错
答案: 【对】
14、判断题：
The room attendant should replace the toilet needs when cleaning the guest room.
选项：
A:错
B:对
答案: 【对】
15、判断题：
A check-out room is where the guests are checked.
选项：
A:对
B:错
答案: 【错】
16、判断题：
Express laundry service charges more.
选项：
A:错
B:对
答案: 【对】
17、判断题：
The hotel is not responsible for any damage in laundry.
选项：
A:对
B:错
答案: 【错】
18、判断题：
Looking after the baby for the guest is part of housekeeping work.
选项：
A:错
B:对
答案: 【对】
19、判断题：
It is important that complaints should be followed up.
选项：
A:错
B:对
答案: 【对】
20、判断题：
The room attendant of the hotel should know how to vacuum the carpet.
选项：
A:错
B:对
答案: 【对】
第三章 单元测试
1、单选题：
（ ）there isn’t any vacant tables then?
选项：
A:Whether
B:What if
C:How
D:If
答案: 【】
2、单选题：
We open at 5:30, sir, and we（ ） the last orders at 10:30.
选项：
A:have
B:make
C:took
D:take
答案: 【 】
3、单选题：
Guest: Thank you for your advice. Waiter:（ ）.
选项：
A:I am always at your service
B:Never mind
C:That′s all right
D:It doesn′t matter
答案: 【】
4、单选题：
I have（ ）a table for this evening by the phone.
选项：
A:book
B:reserving
C:reserved
D:booking
答案: 【】
5、单选题：
Excuse me, sir. Have you anything in（ ）as to what to order?
选项：
A:heart
B:head
C:mouth
D:mind
答案: 【】
6、单选题：
It is my first time to China and I have no（ ）about Chinese food.
选项：
A:ideas
B:knowledges
C:idea
D:knowledge
答案: 【
7、单选题：
May I（ ）it to you now?
选项：
A:serves
B:serving
C:served
D:serve
答案: 【】
8、单选题：
I do apologize（ ）giving you the wrong dish.
选项：
A:on
B:to
C:for
D:about
答案: 【
9、单选题：
Would you like something more（ ）the American breakfast, sir?
选项：
A:beside
B:besides
C:except that
D:except
答案: 】
10、单选题：
Yellow Wine is famous inChina. It is a kind of（ ）.
选项：
A:liquors
B:distilled wine
C:sparkling wine
D:rice wine
答案: 【】
11、判断题：
Table reservation is one part of restaurant service.
选项：
A:对
B:错
答案: 【】
12、判断题：
When a restaurant is full, the captain waiter usually asks the guests to wait in the waiting room.
选项：
A:对
B:错
答案: 【】
13、判断题：
Whenever a guest asks for something you should promise to provide it right away.
选项：
A:错
B:对
答案: 【】
14、判断题：
Dealing with complaints is an easy job for the waiters and waitress in a restaurant.
选项：
A:对
B:错
答案: 【】
15、判断题：
To settle guest’s complaints, you need to listen first.
选项：
A:对
B:错
答案: 【】
16、判断题：
Guests should not smoke in the non-smoking area.
选项：
A:对
B:错
答案: 【】
17、判断题：
When a waiter delivers breakfast to the guest′s room, he should ring the bell first.
选项：
A:对
B:错
答案: 【】
18、判断题：
Coffee is a kind of soft drink.
选项：
A:错
B:对
答案: 【】
19、判断题：
When a customer asks for a discount, you may agree to do it without consulting anyone.
选项：
A:对
B:错
答案: 【】
20、判断题：
The British say “bill” and the Americans say “check”.
选项：
A:对
B:错
答案: 【】
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