智慧树知到答案职场交际英语最新答案

第三章 单元测试

1、单选题：
A: Who is speaking, please?B: （      ）

选项：
A:I’m Mary.

B:This is Mary speaking
C:My name is Mary.
D:What’s up?

答案: 【

2、判断题：
You’d better take notes when you are making a call.
选项：
A:对
B:错
答案: 【】

3、多选题：
If the person you want is not in ,we often use （     ） to show politeness.
选项：
A:I’m afraid that…
B:I don’t know
C:Hold on
D:I’m sorry
答案: 【】

4、判断题：
You can’t be seen on the phone, so you needn’t smile.
选项：
A:对
B:错
答案: 【】

5、多选题：
If you need to know your schedule, you could say （     ）.
选项：
A:Would you please send my schedule to my mailbox?
B:What’s my schedule like?
C:What’s my schedule for today?

D:Let me check my schedule.
答案: 【

6、判断题：
Making schedule is very important,you can do it whenever you want.
选项：
A:错
B:对
答案: 【】

7、单选题：
What’s the English translation of “笔记本电脑” ?
选项：
A:projector
B:laptop
C:printer
D:photocopier
答案: 【】

8、单选题：
Please do not send the pictures （     ） attachment.
选项：
A:by
B:at
C:on
D:with
答案: 【】

9、判断题：
If we need a colleague to send us a fax, be sure to sweeten your mouth.
选项：
A:对
B:错
答案: 【】

10、单选题：
A:What’s your fax number, please?
B:（      ）.
选项：
A:The same with the telephone number.

B:I see.

C:Of course.

D:Thank you so much.
答案: 【
】

11、多选题：
If you need to know your schedule, you could say （     ）.
选项：
A:What’s my schedule for today?

B:Would you please send my schedule to my mailbox?
C:Let me check my schedule.
D:What’s my schedule like?
答案: 【

12、多选题：
If you need to know your schedule, you could say （     ）.
选项：
A:Would you please send my schedule to my mailbox?
B:Let me check my schedule.
C:What’s my schedule for today?

D:What’s my schedule like?
答案: 【】

13、多选题：
If you need to know your schedule, you could say （     ）.
选项：
A:What’s my schedule like?
B:Let me check my schedule.
C:Would you please send my schedule to my mailbox?
D:What’s my schedule for today?

答案: 【
】

14、多选题：
If you need to know your schedule, you could say （     ）.
选项：
A:Let me check my schedule.
B:Would you please send my schedule to my mailbox?
C:What’s my schedule for today?

D:What’s my schedule like?
答案: 【】

第四章 单元测试

1、单选题：
How many components are there in an invitation card?
选项：
A:Eight
B:Six
C:Five
D:Seven
答案: 【】

2、单选题：
“Request the pleasure / honor of the presence of ”  means （     ）.

选项：
A:would like to invite

B:reply, if you please
C:you are welcome

D:thank you
答案: 【
】

3、单选题：
Confirming the flight information, you should know your client’s （      ）.

选项：
A:arrival tine
B:flight number
C:flight number, arrival gate and arrival time
D:arrival gate
答案: 【】

4、单选题：
When asking about the trip, we may say: ” （     ）? ”
选项：
A:How do you do?

B:Did you have a good trip?

C:Are you Ms. Jones?

D:Nice to see you!

答案: 【
】

5、单选题：
Before touring the workplace, what should  we do first?

选项：
A:We should make a perfect plan first.
B:We should introduce the size of workshop first.

C:We should talk about the quality control first.
D:We should get the feedback from the guests first.
答案: 【】

6、单选题：
Most of our products start here and this is our （     ）（最新产品）. We think it will be very successful.
选项：
A:presentation
B:head of Sales
C:workshop
D:latest product

答案: 【
】

7、单选题：
If you want to make an invitation with guests, you can say  （     ）.
选项：
A:How would you like to come to our dinner party with me?
B:Let’s enjoy delicious food.
C:Can you recommend something special?
D:May I order now?

答案: 】

8、单选题：
I’ll （      ） you up from the hotel lobby at six tomorrow evening, is that ok?
选项：
A:run
B:show
C:get
D:pick
答案: 【】

9、多选题：
The writing of a farewell speech need to follow the 5S principle, they are  （    ）.
选项：
A:thanks
B:address
C:suggestions and wishes
D:memories
答案: 【】

10、判断题：
The speaker should maintain eye contact with the audience during the farewell speech.
选项：
A:错
B:对
答案: 【】

11、多选题：
The writing of a farewell speech need to follow the 5S principle, they are  （    ）.
选项：
A:address
B:thanks
C:suggestions and wishes
D:memories
答案: 【

12、多选题：
The writing of a farewell speech need to follow the 5S principle, they are  （    ）.
选项：
A:thanks
B:address
C:memories
D:suggestions and wishes
答案: 】

13、多选题：
The writing of a farewell speech need to follow the 5S principle, they are  （    ）.
选项：
A:address
B:thanks
C:memories
D:suggestions and wishes
答案: 【

14、多选题：
The writing of a farewell speech need to follow the 5S principle, they are  （    ）.
选项：
A:address
B:memories
C:thanks
D:suggestions and wishes
答案: 【】

第五章 单元测试

1、判断题：
Generally speaking , there are two types of business meetings. One is formal and the other is informal.
选项：
A:错
B:对
答案: 【

2、判断题：
Formal meetings may happen anytime anywhere without full preparation.
选项：
A:对
B:错
答案: 【】

3、单选题：
A: Does everyone agree with our plan?
B: （     ）

选项：
A:Great then, let’s get started.
B:No, I don’t like it.
C:I’m sorry.
D:I don’t know.
答案: 【】

4、多选题：
The head of an agenda includes（    ）.
选项：
A:time of the meeting
B:participants
C:place of the meeting
D:title of the meeting
答案: 【】

5、判断题：
In business meetings,try to focus and share or exchange your views or information when it’s your turn.
选项：
A:对
B:错
答案: 【】

6、单选题：
To give apologies for someone who is absent,you might say:”（      ）.”
选项：
A:I am sorry.
B:Jenny is absent today.
C:Jenny is ill.
D:I am afraid Jenny can’t be with us today because she is ill.
答案: 【

7、单选题：
When closing a meeting, you may say （     ）.
选项：
A:I declare the meeting closed.
B:Shall we leave that item?
C:Let’s move onto the next item.
D:Let me quickly go over today’s main points.
答案: 【】

8、单选题：
“会议纪要”的英文是（     ）
选项：
A:Meeting Discussion
B:Meeting Minutes
C:Meeting preparation
D:Meeting Agenda
答案: 【

9、单选题：
Agendas are usually circulated to meeting participants （     ） a meeting.
选项：
A:at the end of
B:before
C:during
D:after
答案:

10、单选题：
Minutes are an official （     ）of the proceedings of a formal meeting.
选项：
A:discussion
B:decision
C:record
D:experience
答案: 【

11、多选题：
The head of an agenda includes（    ）.
选项：
A:title of the meeting
B:time of the meeting
C:place of the meeting
D:participants
答案: 【】

12、多选题：
The head of an agenda includes（    ）.
选项：
A:time of the meeting
B:place of the meeting
C:title of the meeting
D:participants
答案: 【】

13、多选题：
The head of an agenda includes（    ）.
选项：
A:title of the meeting
B:time of the meeting
C:participants
D:place of the meeting
答案: 【】

第六章 单元测试

1、多选题：
To advertise products effectively, one should consider the product’s （     ）.
选项：
A:impressive logo
B:good image
C:easier and memorable name
D:creative side
答案: 【】

2、判断题：
We can find advertisements from different channels, like TV, newspaper, magazine, interne, and billboard.
选项：
A:错
B:对
答案: 【】

3、多选题：
A produdct’s selling points generally include its （     ）.
选项：
A:materials
B:quality and performance
C:impressive logo
D:other information
答案: 【】

4、单选题：
The sentence “Always be closing” means （     ）.
选项：
A:失败了
B:被关了
C:总是关闭
D:成交
答案: 【

5、多选题：
Usually a negotiation includes four stages. They are（    ）.
选项：
A:making an agreement
B:preparation
C:small talk
D:bargaining
答案: 【】

6、判断题：
Negotiation is a dialogue among nations, companies, non-profit organizations or individuals.
选项：
A:错
B:对
答案: 【】

7、单选题：
What does the Chinese meaning of “Shipping Mark” ?
选项：
A:单价
B:数量
C:索赔
D:运输标记
答案: 【

8、单选题：
The 4Ps marketing theory was proposed by （    ）.
选项：
A:Robert Lauter
B:Jerome McCarthy
C:John Ford
D:Bernard Shaw
答案: 【】

9、判断题：
The contract prepared by the buyer is the purchase contract.
选项：
A:对
B:错
答案: 【】

10、单选题：
The 4Cs marketing theory was raised by（     ）.
选项：
A:John Ford
B:Jerome McCarthy
C:Robert Lauter
D:Bernard Shaw
答案: 【

11、多选题：
To advertise products effectively, one should consider the product’s （     ）.
选项：
A:good image
B:creative side
C:easier and memorable name
D:impressive logo
答案: 【】

12、多选题：
A produdct’s selling points generally include its （     ）.
选项：
A:materials
B:other information
C:quality and performance
D:impressive logo
答案: 【

13、多选题：
Usually a negotiation includes four stages. They are（    ）.
选项：
A:small talk
B:bargaining
C:making an agreement
D:preparation
答案: 】

14、多选题：
To advertise products effectively, one should consider the product’s （     ）.
选项：
A:creative side
B:impressive logo
C:easier and memorable name
D:good image
答案: 【】

15、多选题：
A produdct’s selling points generally include its （     ）.
选项：
A:other information
B:materials
C:impressive logo
D:quality and performance
答案: 【】

16、多选题：
Usually a negotiation includes four stages. They are（    ）.
选项：
A:bargaining
B:preparation
C:making an agreement
D:small talk
答案:

17、多选题：
To advertise products effectively, one should consider the product’s （     ）.
选项：
A:good image
B:easier and memorable name
C:creative side
D:impressive logo
答案: 【】

18、多选题：
A produdct’s selling points generally include its （     ）.
选项：
A:impressive logo
B:quality and performance
C:other information
D:materials
答案: 【

19、多选题：
Usually a negotiation includes four stages. They are（    ）.
选项：
A:small talk
B:making an agreement
C:bargaining
D:preparation
答案: 【

20、多选题：
To advertise products effectively, one should consider the product’s （     ）.
选项：
A:good image
B:impressive logo
C:creative side
D:easier and memorable name
答案: 【

21、多选题：
Usually a negotiation includes four stages. They are（    ）.
选项：
A:preparation
B:making an agreement
C:bargaining
D:small talk
答案: 【

第七章 单元测试

1、单选题：
What is the English Translations of “出价人，投标人” ?
选项：
A:sample
B:promote
C:bidder
D:appointment
答案: 【

2、判断题：
The Chinese meaning of  “Are you available today?” is “你今天有空吗？”
选项：
A:错
B:对
答案: 【】

3、多选题：
What are the right closings often used in a thank-you letter to a customer?
选项：
A:Sincerely
B:Your love
C:Lovely
D:Take care
答案: 【

4、判断题：
It is necessary to identify the reason why you write the thank-you letter to a customer.
选项：
A:对
B:错
答案: 【】

5、多选题：
To deal with customer complaint, one should （      ）.
选项：
A:apologize
B:listen carefully
C:acknowledge
D:fix
答案: 【

6、判断题：
Customer service is a difficult job.
选项：
A:对
B:错
答案: 【】

7、多选题：
The “three guarantees” in after-sales service refers to （     ）.
选项：
A:return
B:replacement
C:repair
D:review
答案: 【

8、单选题：
According to the lesson, when you are going to answer the customers’ questions about after-sales service, pay attention to the following except（     ）.
选项：
A:Speak quietly.
B:Don’t asy ‘absolutely’, ‘must’.
C:Bear yourself well.
D:Solve the most important problems first.
答案: 【

9、判断题：
In customer service, expanding business means looking for new business, recommending new products, including new customers and new opportunities.
选项：
A:对
B:错
答案: 【】

10、单选题：
We can take the following activities for sales promotion except （      ）.
选项：
A:playing games
B:newspaper advertising
C:television advertising
D:trade fairs
答案: 【

11、多选题：
To deal with customer complaint, one should （      ）.
选项：
A:acknowledge
B:fix
C:listen carefully
D:apologize
答案: 【

12、多选题：
The “three guarantees” in after-sales service refers to （     ）.
选项：
A:repair
B:review
C:replacement
D:return
答案:】

13、多选题：
What are the right closings often used in a thank-you letter to a customer?
选项：
A:Your love
B:Take care
C:Lovely
D:Sincerely
答案: 【

14、多选题：
To deal with customer complaint, one should （      ）.
选项：
A:fix
B:listen carefully
C:acknowledge
D:apologize
答案: 【

15、多选题：
The “three guarantees” in after-sales service refers to （     ）.
选项：
A:return
B:repair
C:review
D:replacement
答案: 【

16、多选题：
To deal with customer complaint, one should （      ）.
选项：
A:apologize
B:fix
C:acknowledge
D:listen carefully
答案: 【】

17、多选题：
The “three guarantees” in after-sales service refers to （     ）.
选项：
A:replacement
B:return
C:repair
D:review
答案: 【】

第八章 单元测试

1、单选题：
What is the Chinese translation of “ destination”？
选项：
A:行程
B:旅行方式
C:时差
D:目的地
答案: 【

2、单选题：
” Itinerary”  means （     ）.
选项：
A:agency
B:flight
C:plan of travel
D:destination
答案: 【

3、单选题：
“king-size bed room” means （     ） in Chinese.
选项：
A:单人间
B:标准间
C:大床房
D:双人间
答案: 【】

4、单选题：
If a guest asks about the room rate, what would he say?
选项：
A:May I have your name and phone number, please?
B:Is breakfast included?
C:What’s the room rate per night?
D:How may I help you?
答案: 【】

5、单选题：
After taking off the plane, you will go through（     ）first to have your document checked.
选项：
A:the Check-in Counter
B:the Customs Check
C:the Baggage Claim
D:the Immigration Counter
答案: 【】

6、单选题：
On the boarding pass, you can see some information except （    ）.
选项：
A:flight number
B:price
C:boarding time
D:seat number
答案: 】

7、单选题：
More than $10.000 of cash  at the immigration counter must（     ） , or it will be confiscated .
选项：
A:declare
B:be declared
C:declared
D:be declare
答案: 【

8、单选题：
Do you want to pay （     ）cash or （      ） credit card.
选项：
A:by,in
B:in,in
C:by,by
D:in,by
答案: 【】

9、单选题：
I’m afraid we are fully booked （      ） the 5th.
选项：
A:by
B:with
C:for
D:of
答案: 【

10、单选题：
The hotel is full and there is someone （      ）your room.
选项：
A:taking
B:to take
C:takes
D:take
答案: 【

第九章 单元测试

1、判断题：
When choosing a booth, an exhibitor will consider the booth type, size, location, price,etc.
选项：
A:错
B:对
答案: 【】

2、多选题：
If an exhibitor wants to apply for a booth, he/she should（     ）.
选项：
A:fill in the booth application form
B:confirm booth allocation
C:sign the agreement
D:arrange the payment and receive exhibitor manual
E:fax the copy or mail the original application form to the organizer
答案: 【】

3、单选题：
Public trade fairs are open to （    ）.
选项：
A:the general public
B:certain people
C:Chinese only
D:company representatives only
答案: 【

4、单选题：
Many trade fairs are booked quite quickly. An early （     ） is therefore advisable.
选项：
A:setting objectives
B:registration
C:advertising
D:budget planning
答案: 【

5、单选题：
Which of the following is NOT a booth service?
选项：
A:Gather information about competitors.
B:Hand out / collect business cards.
C:Have a small talk with friends.
D:Demonstrate the produc.
答案: 【

6、单选题：
What is the Chinese meaning of “Budget Planning”?
选项：
A:买卖规划
B:现金交易
C:预算规划
D:售货计划
答案:

7、判断题：
“In business, you don’t get what you deserve, you get what you negotiate.” This sentence tells us the importance of communication in business negotiation.
选项：
A:错
B:对
答案: 【】

8、多选题：
If the offer is unacceptable, you could say （     ）
选项：
A:The price is too high.
B:The price is far beyond our budget.
C:The price is unacceptable.
D:I’m afraid we can’t agree to the price.
答案: 【

9、单选题：
What is the English translation of “成本价”?
选项：
A:cost price
B:selling price
C:buying price
D:special price
答案: 【

10、判断题：
Canadians are very aggressive in business negotiations.
选项：
A:错
B:对
答案: 【】

11、多选题：
If an exhibitor wants to apply for a booth, he/she should（     ）.
选项：
A:sign the agreement
B:fill in the booth application form
C:confirm booth allocation
D:fax the copy or mail the original application form to the organizer
E:arrange the payment and receive exhibitor manual
答案: 【】

12、多选题：
If the offer is unacceptable, you could say （     ）
选项：
A:The price is unacceptable.
B:The price is too high.
C:The price is far beyond our budget.
D:I’m afraid we can’t agree to the price.
答案: 】

13、多选题：
If an exhibitor wants to apply for a booth, he/she should（     ）.
选项：
A:sign the agreement
B:fax the copy or mail the original application form to the organizer
C:fill in the booth application form
D:confirm booth allocation
E:arrange the payment and receive exhibitor manual
答案: 【】

14、多选题：
If the offer is unacceptable, you could say （     ）
选项：
A:I’m afraid we can’t agree to the price.
B:The price is far beyond our budget.
C:The price is too high.
D:The price is unacceptable.
答案: 【

15、多选题：
If an exhibitor wants to apply for a booth, he/she should（     ）.
选项：
A:fill in the booth application form
B:arrange the payment and receive exhibitor manual
C:sign the agreement
D:fax the copy or mail the original application form to the organizer
E:confirm booth allocation
答案: 【】

16、多选题：
If the offer is unacceptable, you could say （     ）
选项：
A:I’m afraid we can’t agree to the price.
B:The price is too high.
C:The price is far beyond our budget.
D:The price is unacceptable.
答案: 【】

17、多选题：
If an exhibitor wants to apply for a booth, he/she should（     ）.
选项：
A:sign the agreement
B:fax the copy or mail the original application form to the organizer
C:fill in the booth application form
D:arrange the payment and receive exhibitor manual
E:confirm booth allocation
答案: 【

18、多选题：
If the offer is unacceptable, you could say （     ）
选项：
A:The price is unacceptable.
B:The price is far beyond our budget.
C:I’m afraid we can’t agree to the price.
D:The price is too high.
答案: 【】

第十章 单元测试

1、判断题：
If you get lost in the rainforest, you can use a compass to find the direction.
选项：
A:对
B:错
答案: 【】

2、单选题：
What is the English translation of “旅行社”?
选项：
A:local guide
B:travel agency
C:travel brochure
D:sightseeing route
答案: 【】

3、多选题：
Which of the following belong to western parties?
选项：
A:Cocktail party
B:Barbecue party
C:House-warming party
D:Picnic party
答案: 【

4、判断题：
Chinese and western party cultures are different in many ways. We should respect each other’s culture.
选项：
A:错
B:对
答案: 【】

5、多选题：
Where can we go shopping according to the lesson?
选项：
A:green grocery
B:supermarket
C:shopping mall
D:shopping plaza
答案: 【】

6、单选题：
A: What can I do for you?B: （       ）.
选项：
A:My favorite color is purple.
B:I’m watching shows with my friends.
C:I like swimming.
D:I’d like to see some towels.
答案: 【

7、判断题：
TV show exists everywhere in our daily life.
选项：
A:错
B:对
答案: 【】

8、单选题：
A: When do you usually watch news shows?B: （       ）.
选项：
A:I like talent shows.
B:I watch it twice a day.
C:I like it because it is interesting.
D:I usually watch them at 6:00pm.
答案: 【

9、判断题：
Doing sports is good for health.
选项：
A:对
B:错
答案: 【

10、单选题：
The followings are the popular sports in our daily life except （      ）.
选项：
A:yoga
B:jogging
C:table tennis
D:sport shows
答案: 【】

11、多选题：
Which of the following belong to western parties?
选项：
A:House-warming party
B:Cocktail party
C:Barbecue party
D:Picnic party
答案: 【】

12、多选题：
Where can we go shopping according to the lesson?
选项：
A:supermarket
B:shopping mall
C:green grocery
D:shopping plaza
答案: 【

13、多选题：
Which of the following belong to western parties?
选项：
A:Picnic party
B:House-warming party
C:Barbecue party
D:Cocktail party
答案: 【

14、多选题：
Where can we go shopping according to the lesson?
选项：
A:shopping mall
B:supermarket
C:shopping plaza
D:green grocery
答案: 【】

15、多选题：
Where can we go shopping according to the lesson?
选项：
A:shopping mall
B:shopping plaza
C:green grocery
D:supermarket
答案: 【】

16、多选题：
Which of the following belong to western parties?
选项：
A:Picnic party
B:Cocktail party
C:Barbecue party
D:House-warming party
答案: 【

17、多选题：
Where can we go shopping according to the lesson?
选项：
A:shopping mall
B:supermarket
C:green grocery
D:shopping plaza
答案: 【