见面课:Case Study of Cross-cultural Impact upon Human Resource Management
1、问题:Which one is not the main recruiting methods of Dell ?
选项:
A:Employee referral program
B:E-recruiting
C:Internship programs
D:Campus recruitment
答案: 【Campus recruitment】
2、问题:Which one is the disadvantage of “employee referral program”?
选项:
A:Rejections may produce discontent; telling them why you rejected them and what modificatory actions they might take is crucial
B:Knowing a candidate’s strengths and weaknesses
C:Current employees may also be more committed to the company
D:Inside candidates may require less orientation and (perhaps) training than outsiders
答案: 【Rejections may produce discontent; telling them why you rejected them and what modificatory actions they might take is crucial】
3、问题:Which one is the advantage of “E-recruiting”?
选项:
A:Online application recruiting may inadvertently exclude disproportionate numbers of older applicants because fewer of them use the Internet.
B:Using e-recruiting at organizations may involve some legal risks.
C:The risk of cheating and faking has also been increased.
D:It provides organizations with a highly cost effective and efficient means of attract qualified applicants on a global basis, reducing traditional job adverts cost.
答案: 【It provides organizations with a highly cost effective and efficient means of attract qualified applicants on a global basis, reducing traditional job adverts cost.】
4、问题:Which one is not included in “Job description”?
选项:
A:education
B:responsibilities
C: job title
D:the main tasks
答案: 【education 】
5、问题:Which one is not included in “Person specification”?
选项:
A: job title
B:personal skills
C:experience
D:qualifications
答案: 【 job title】
6、问题: Which one is not the idea that help P & G spans three centuries?
选项:
A:leadership
B:citizenship.
C:teamwork
D:innovation
答案: 【teamwork 】
7、问题:Which one is not included in the recruitment process of P & G?
选项:
A:Applicants apply for registration
B:Evaluate the employees’ working ability
C:Development of Recruitment Plan
D:Proposal of job description and recruitment criteria for job openings
答案: 【Evaluate the employees’ working ability】
8、问题: When you want to submit an application in P&G’s official website, which information you do not need?
选项:
A:family members
B:education
C:contact details
D:resume-required
答案: 【family members】
9、问题:Which one is not included in the hiring procedures of P & G?
选项:
A:interviews
B:assessment
C:applicant
D:training
答案: 【training】
10、问题: Which method is not used in the selection process?
选项:
A:personality tests
B:case interviews
C:traditional interviews
D:self-evaluation
答案: 【self-evaluation】
见面课:Cases of Payment System Designing of Multinationals
1、问题:Which of the following statement is false in respect of human resource planning in Cisco?
选项:
A:The model highlights the interest of different stakeholders;
B:It is more concerned with the relationship between employer and employees;
C:Employees are involved in the determining strategic objectives;
D:It doesn’t recognize the influence of situational factors.
答案: 【It doesn’t recognize the influence of situational factors.】
2、问题:What is Cisco’s selection method for positions related to the managerial or logistic team?
选项:
A:Work sampling;
B:Online testing;
C:Interview.
D:Career certification;
答案: 【Interview.】
3、问题:What is the main purpose of the creation of a new learning and training solution team in Cisco?
选项:
A:Meet the learning needs of the company’s core business;
B:Only to provide effective training for employees;
C:To provide managerial skills training for exectives.
答案: 【Meet the learning needs of the company’s core business;】
4、问题:Which of the following elements is included in the compensation package of expatriate managers?
选项:
A:On-going allowances and reimbursements;
B:Benefits;
C:Salary and bonus;
D:All of above.
答案: 【All of above.】
5、问题:Which of the following is not an employee relationship management strategy in Cisco?
选项:
A:To establish an fair and equal culture;
B:To focus on the main host culture;
C:To avoid cultural conflicts.
答案: 【To focus on the main host culture;】
6、问题:Which of the following stakeholders is not recognized by the mission statement of PepsiCo?
选项:
A:Customers;
B:Social pressure groups;
C:Shareholders.
D:Consumers;
答案: 【Social pressure groups;】
7、问题:Which one of the following is not an aspect of PepsiCo’s water protection and conservation policy?
选项:
A:Improve water-use efficiency in direct operations.
B:Minimize water usage despite the production needs;
C:Improve water-use efficiency in agriculture;
答案: 【Minimize water usage despite the production needs;】
8、问题:What is the primary purpose of PepsiCo’s sustainable agriculture support policy?
选项:
A:To gain good reputation for the company;
B:To secure their supply chain into the future;
C:To fulfill the company’s social responsibility;
答案: 【To secure their supply chain into the future;】
9、问题:What is the main concern of PepsiCo in packaging its’ products?
选项:
A:Eye-catching;
B:Luxury;
C:Environment-friendly.
D:Cost-beneficial;
答案: 【Environment-friendly.】
10、问题:Which one of the following is not an effects of the morally conscious decisions on the company’s bottom line?
选项:
A:Motivation;
B:Satisfaction;
C:Collaboration.
D:Gratitude;
答案: 【Gratitude;】
见面课:Cases of Recruiting and Selecting the International Staff by the Multinationals
1、问题:What kind of training methods does Wal-Mart use?
选项:
A:lecture
B:demonstration
C:on-the-job training method
D:case study
答案: 【on-the-job training method 】
2、问题:Which resource does not belong to the internal resources that Wal-Mart uses in the training process?
选项:
A:machines
B:guest lecturers
C:existing leaders and their innovativeness.
D:material
答案: 【guest lecturers 】
3、问题:What is the way of talent development for organizational managers?
选项:
A:on-the-job training
B: special training for new employees
C: internal job rotation
D:Assistant Management Training
答案: 【Assistant Management Training 】
4、问题:Which one is not the advantages of “Assistant Management Training (AMT)”?
选项:
A: It assists to continuous learning.
B: It helps to increase in quality of leadership and operational training.
C: It enhances individual talent and store proficiency.
D: It helps employees know themselves better.
答案: 【 It helps employees know themselves better.】
5、问题:Which one is not the role of training and development of Wal-Mart?
选项:
A:It assists to retain talents due to increase in their satisfaction level with organizational practices.
B:It helps to increases in customer base and market expansion.
C:It is helpful for leaders to improve their leadership ability.
D:It assists to increase in organizational efficacy.
答案: 【It is helpful for leaders to improve their leadership ability.】
见面课:The Appraisal Methods Used by the Multinationals
1、问题:HUAWEI’s distinctive feature is ( )
选项:
A:telecommunication equipment
B:the only unlisted company within the top 500 in the world
C:employee stock ownership
D:its worldwide products, solutions and services
答案: 【employee stock ownership】
2、问题:In Huawei, employees’ payment is based on ( )
选项:
A:seniority
B:length of work
C:contribution and responsibility
D:difficulty of task
答案: 【contribution and responsibility】
3、问题:Which one is NOT the principle in the compensation management in HUAWEI?
选项:
A:the principle of incentive for employees
B:the principle of economy
C:the principle of equity at home
D:the principle of internal competitiveness
答案: 【the principle of internal competitiveness】
4、问题:The adjustment of HUAWEI internal shares have nothing to do with( )
选项:
A:braveness
B:responsibility
C:ability
D:effort
答案: 【braveness】
5、问题:Which of the following sentences is true?
选项:
A:When it comes to compensation fairness, priority will be given to internal competition.
B:In HUAWEI’s sales and logistics departments, more emphasis is placed on future salary.
C:The compensation management system in HUAWEI is the same as China’s traditional high-technology enterprises.
D:HUAWEI’s compensation management system may put the company under heavy pressure.
答案: 【HUAWEI’s compensation management system may put the company under heavy pressure.】
6、问题:In 2010 Ford sold Volvo to( )
选项:
A:Mazda
B:Aston Martin
C:Tata Motors
D:Geely Automobile
答案: 【Geely Automobile】
7、问题:( )allowance usually covers the cost of supplementary expenses arising when moving from one country to another.
选项:
A:Separation
B:Hardship
C:Clothing
D:Relocation
答案: 【Relocation】
8、问题:Ford’s expatriate remuneration dose NOT cover ( ) .
选项:
A:physical condition insurance
B:communication expenses
C:home leave
D:educational expenses
答案: 【communication expenses】
9、问题:Which of the following statement is true?
选项:
A:Location affects the frequency of home leave.
B:Companies will pay for the children of expatriates to be educated in the home country.
C:Holiday only means public holidays.
D:The cost of private medical care is same in every country.
答案: 【Location affects the frequency of home leave.】
10、问题:Which one is the advantage of Market rate approach?
选项:
A:it is preferred when the assignment is likely to be short-term.
B:It is administratively simpler than the balance sheet.
C:It can rarely be applied if the employee is moving from a high-to a lower-paying country.
D:It discourages repatriation.
答案: 【It is administratively simpler than the balance sheet.】
第一章 单元测试
1、单选题:
In , strategic and operational decisions are decentralized to the separate business units and management within the individual countries.
选项:
A:
global strategy
B:
international strategy
C:
multi-domestic strategy
答案: 【
multi-domestic strategy
】
2、单选题:
believes that local nationals are in the best position to work in the branch companies. Local culture and customs are highly respected.
选项:
A:
The polycentric policy
B:
The Geocentric mode
C:
The ethnocentric policy
答案: 【
The polycentric policy
】
3、单选题:
are the employees who are not from home country/host country but are employed at subsidiary or corporate headquarters.
选项:
A:Host country employees
B:Third country employees
C:Home country employees
答案: 【Third country employees】
4、单选题:
We adopt to analyze the external environment of an organization.
选项:
A:PESTEL model analysis
B:SWOT analysis
C:Five Forces Model
答案: 【PESTEL model analysis】
5、多选题:
What are the objectives of HRM?
选项:
A:Build greater employee commitment to the organization.
B:Help the organization to carry out the corporate strategy.
C:Increase staff turnover and absenteeism.
D:Create a better working environment and a flatter and more flexible organization capable of responding more quickly to change.
E:Provide high-quality employees for the organization and improve their productivities.
答案: 【Build greater employee commitment to the organization.
;Help the organization to carry out the corporate strategy.
;Create a better working environment and a flatter and more flexible organization capable of responding more quickly to change.
;Provide high-quality employees for the organization and improve their productivities.】
6、多选题:
What are the differences between international and domestic human resource management?
选项:
A:The employees are different.
B:The responsibilities of HR department in a multinational firm are more complex.
C:The business strategies are different.
D:The organization locations are different
E:The management environment has changed
答案: 【The employees are different.
;The responsibilities of HR department in a multinational firm are more complex.
;The business strategies are different.;The organization locations are different
;The management environment has changed】
7、判断题:
Human resource management viewed employees as a cost and regarded payment and coercion as the major motivational methods.
选项:
A:错
B:对
答案: 【错】
8、判断题:
Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.
选项:
A:对
B:错
答案: 【对】
9、判断题:
An American MNC which has a subsidiary at India employs a French person as the CEO to the subsidiary, the Frenchman employed is a home country employee.
选项:
A:对
B:错
答案: 【错】
10、判断题:
The strategic human resource management is the strategic approach to the effective management of people in an organization, so that it helps the business to gain the competitive advantages.
选项:
A:对
B:错
答案: 【对】
第二章 单元测试
1、单选题:
In cross-cultural training process, social adaptation can be affected by a number of factors including culture distance, communication and individual variables, such as .
选项:
A:interactions with home culture
B:interactions with the host culture
C:eagerness to go back
答案: 【interactions with the host culture
】
2、单选题:
For companies in high power distance cultures, top managers often prefer to use subjective decisions to assess .
选项:
A:time
B:people
C:jobs
答案: 【people
】
3、单选题:
Culture is made up of basic assumptions and , policies, procedures and behavioral conventions that are shared by a group of people.
选项:
A:habits and hobbies
B:beliefs and values
C:living conditions
答案: 【beliefs and values】
4、单选题:
In the high uncertainty avoidance cultures, jobs are defined in specific details avoid ambiguities. Dynamic work assignments are not preferred but are often favored.
选项:
A:short-term job requirements
B:unsure requirements
C:long-lasting job requirements
答案: 【long-lasting job requirements
】
5、多选题:
People in high certainty avoidance country, such as Japan, often have systems linked to seniority and internal equity.
选项:
A:
centralized systems
B:
flexible systems
C:
decentralized systems
D:
fixed systems
答案: 【
centralized systems
;
fixed systems
】
6、多选题:
In collectivistic or high power distance cultures countries, promotion decisions is basicallymade more on than task-related outcomes.
选项:
A:in-group favoritisms
B:competencies
C:teamwork facilitation
D:harmonious interpersonal relations
E:loyalty and positive attitude towards superiors
答案: 【in-group favoritisms;teamwork facilitation
;harmonious interpersonal relations
;loyalty and positive attitude towards superiors】
7、判断题:
According to Edward T. Hall, culture is like an iceberg, 10 percent of which is to observe, understand and repeat.
选项:
A:错
B:对
答案: 【错】
8、判断题:
In high uncertainty avoidance culture, like Japan, external recruitment is preferred to internal recruitment.
选项:
A:对
B:错
答案: 【错】
9、判断题:
In cross-cultural training process, language can have a important impact on social adaptation.
选项:
A:错
B:对
答案: 【对】
10、判断题:
Hofstede proposes culture is like an onion, having a set of four layers and each layer is independent from each other.
选项:
A:对
B:错
答案: 【错】
第三章 单元测试
1、单选题:
The results of the Hawthorne test shows that the most important factor affecting production efficiency is at work.
选项:
A:working conditions
B:treatment
C:human relations
答案:
2、单选题:
Which of the following statements about Maslow’s hierarchy of needs is true?
选项:
A:The five kinds of needs are like a ladder and raised from low to high step by step, and this order is completely fixed.
B:A person may not have several needs in the same period.
C:In general, if the needs of a certain level are relatively satisfied, it will be developed to a higher level.
答案:
3、单选题:
believes that workers do not have ambition and do not like work. Whenever possible, they will shirk responsibility.
选项:
A:Theory Z
B:Theory Y
C:Theory X
答案:
4、单选题:
Employees in take on managerial roles and help better the company rather than oversee apprentices like in the mentor stage.
选项:
A:
Apprentice Stage
B:
Establishment Stage
C:
Sponsor Stage
答案:
5、多选题:
are content-based human resource motivational theories.
选项:
A:Maslow’s hierarchy of needs
B:Adams’s theory of fairness
C:Scientific management theory
D:Vroom’s theory of expectations
E:Hertzberg’s two-factor theory
答案:
6、多选题:
Maslow’s hierarchy of needs include .
选项:
A:Esteem needs
B:Physiological needs
C:Security needs
D:Communication needs
E:Self-actualization needs
答案:
7、判断题:
Motivation is an employee’s desire to perform their role. It often linked to the outcome and any reward.
选项:
A:对
B:错
答案:
8、判断题:
One of the principles in the Taylor’s scientific management theory is that managers should scientifically select and train workers.
选项:
A:错
B:对
答案:
9、判断题:
When employees are dissatisfied with work, they often complain about motivational factors such as company policies, relationships, working conditions and so on.
选项:
A:对
B:错
答案:
10、判断题:
The goal-setting theory concentrates on effort-performance relationship, performance-reward relationship, rewards-personal goals relationship.
选项:
A:错
B:对
答案:
第四章 单元测试
1、单选题:
which of the following is not the step of the selection of expatriates?
选项:
A:evaluate the candidate’s personal traits
B:the decision should be granted by the committee
C:face to face interview
D:assessment centers
答案:
2、单选题:
could be traditional called “temporaries” hired from an agency, leased or rented managers or specialists, or a whole task or project completed by an external firm?
选项:
A:Host-country nationals
B:Outsourced employees
C:Domestic internationalists
D:Parent-country nationals
答案:
3、单选题:
Which of the following is the traditional types of international employees?
选项:
A:employees on long-term or short-term business trips on foreign postings
B:domestic internationalists
C:third-country nationals
D:international commuters
答案:
4、单选题:
To become successful expatriates, one needs to have the ability to ______.
选项:
A:prudent decision-making skills
B:handle the homesick well
C:deal with different things depending on others
D:avoid cultural shock
答案:
5、多选题:
What are the functions of expatriates?
选项:
A:network builders
B:transferring competence and knowledge
C:an agent of socialization
D:an agent of indirect control
答案:
6、多选题:
What can affect expatriates to adapt to the new environment?
选项:
A:
belief in the mission
B:
managerial skills
C:
interpersonal skills
D:
support of and understanding from the family
答案:
7、判断题:
International commuters means those employees who typically live in their home countries but regularly commute to specific foreign countries to perform some aspect of their work.
选项:
A:对
B:错
答案:
8、判断题:
Expatriates with behavioral flexibility can be easier to be accustomed to the job in general.
选项:
A:对
B:错
答案:
9、判断题:
Third-country nationals, which refers to the citizens of a country other than the parent country or the country of the subsidiary to work in one of its foreign subsidiaries.
选项:
A:对
B:错
答案:
10、判断题:
Interviews with the International assignee and his or her spouse/partner. It would be better to select most of the employees from the home office.
选项:
A:对
B:错
答案:
第五章 单元测试
1、单选题:
is a process of receiving and welcoming employees when they first join a company and giving them the basic information they need to settle down quickly and happily and start work.
选项:
A:Training
B:Induction
C:Selection
答案:
2、单选题:
means that the staff work in the company and one day per week they attend a local college or training center for the theoretical learning.
选项:
A:
Day release
B:
Revision course
C:
Sponsored full time course
答案:
3、单选题:
Which of the following is not the objective of career development?
选项:
A:
To give a welcome for those new employees and reduce their anxiety
B:
To meet the immediate and future resource needs of the organization on a timely basis
C:To better inform the organization and the individual about the potential career paths within the organization
答案:
4、单选题:
help expatriates form adaptive behaviors by emphasizing the cross-cultural skills expatriates require in order to successfully interact with individuals from other cultures.
选项:
A:
Behavioral goals
B:
Cognitive goals
C:
Affective goals
答案:
5、多选题:
What are the steps of designing a successful training program?
选项:
A:Evaluate training outcomes
B:Perform needs assessment
C:Perform job analysis
D:Establish training objectives
E:Conduct training program
答案:
6、多选题:
The training of the expatriates should cover .
选项:
A:
Cultural identity
B:
Global leadership competencies
C:Cross-cultural competencies
D:
Self-concept
E:Cultural intelligence
答案:
7、判断题:
Among training techniques, advantages of lecture way include getting the audience to participate actively in learning; giving people an opportunity of learning from the experience of others.
选项:
A:错
B:对
答案:
8、判断题:
Job rotation belongs to Off-the-Job Management Training. In this method, management trainees move from department to department to broaden their understanding of all parts of the business.
选项:
A:对
B:错
答案:
9、判断题:
The design, structure, content and focus of cross-cultural training programs depend on factors such as the individual’s cultural background, culture-specific features of the host country environment, and the individual’s degree of contact with the host environment.
选项:
A:对
B:错
答案:
10、判断题:
Didactic training refers to learning on the job, involving assignments to the host culture directly or to a ‘micro-culture’.
选项:
A:错
B:对
答案:
第六章 单元测试
1、单选题:
Appraisal is often used to establish areas for improvement and training needs, and it is the systematic review and assessment of an employee’s performance and ______.
选项:
A:professional skills
B:knowledge
C:ability
D:potential
答案:
2、单选题:
Which of the following is not the benefits of appraisal?
选项:
A:provide some feedback to employees
B:demonstrate the value of the employees
C:provide the managers with valid data
D:help employees to modify or change their performance
答案:
3、单选题:
Some employees consider appraisal a form-filling exercise to satisfy the personnel department. In this case, the appraisal process is treated ______.
选项:
A:as bureaucracy
B:as judgment
C:as confrontation
D:as annual event
答案:
4、多选题:
what is the importance of appraisal?
选项:
A:Monitoring the organization’s initial selection procedures against subsequent performance.
B:Improving communication between different levels in the hierarchy.
C:Identifying the individual’s training and development needs in the light of actual performance.
D:Identifying areas that require improvement.
答案:
5、多选题:
what are the techniques often used in an appraisal system?
选项:
A:Guided assessment
B:Overall assessment
C:Self-assessment
D:Behavioral incident methods
答案:
6、判断题:
The organizational structure about appraisal may consist of senior managers, human resource managers and employees and line supervisors.
选项:
A:对
B:错
答案:
7、判断题:
In some companies, the appraisal usually is a friendly chat, and many managers embarrassed by the need to give feedback and set stretching targets. Therefore, it is a good way to reduce stress.
选项:
A:错
B:对
答案:
8、判断题:
Objectives and results-orientated schemes regard performance against specific targets and standards of performance agreed in advance and take the working process into considerations.
选项:
A:错
B:对
答案:
9、判断题:
Grading, as an effective way to appraise employees, adding a comparative frame of reference to the general guidelines.
选项:
A:错
B:对
答案:
10、单选题:
Employee appraisal can be regarded as a tool, aiming to influence employee behavior and maximize
选项:
A:the turnover of the employees
B:the performance of the managers
C:utilization of the organization’s human resource
D:the best profits of the company
答案:
第七章 单元测试
1、单选题:
doesn’t belong to the external factor that influences compensation.
选项:
A:
Economic conditions
B:
Size of the organization
C:
Government
答案:
2、单选题:
pays for the employees’ depth, and types of skills and knowledge, rather than for the job title they hold.
选项:
A:Competence-based payment
B:Skill-based pay
C:Knowledge-based pay
答案:
3、单选题:
The purpose of is to encourage employees to exert peer pressure on group members to perform.
选项:
A:profit sharing plan
B:individual incentive plan
C:
group incentive plan
答案:
4、单选题:
holds the opinion that all their assignees should receive the same compensation regardless of their country of origin.
选项:
A:
The “host country approach”
B:
The “local plus approach”
C:
The “global approach”
答案:
5、多选题:
Compensation should be .
选项:
A:
cost-effective
B:
incentive-providing
C:
adequate
D:
balanced
E:
equitable
答案:
6、多选题:
The factors affecting decisions on the width of grades are .
选项:
A:views on the scope of performance, contribution or career progression within grade
B:the greater the number the larger the width
C:differences between male and female, and the discrimination
D:equal pay considerations
E:
decisions on the value of increments in a pay spine
答案:
7、判断题:
Job structure refers to the average amount (including wages, salaries, and bonuses) the organization pays for a particular job.
选项:
A:错
B:对
答案:
8、判断题:
The employee benefits can be grouped into five major categories: legally required, retirement related, payment for time not working, and other benefits.
选项:
A:对
B:错
答案:
9、判断题:
When designing subsidiaries’ HRM practices, two distinct logics need to be considered in MNCs: the local responsiveness and the global integration.
选项:
A:错
B:对
答案:
10、判断题:
Expectancy theory predicts that reciprocity may follow if people perceive their needs are met.
选项:
A:错
B:对
答案:
第八章 单元测试
1、单选题:
The UN urged businesses all over the world to obey some standards besides human rights, labor standards, and .
选项:
A:climate change
B:work environment
C:personal issues
D:living standard
答案:
2、单选题:
what can affect the industrial relations in multinational firms?
选项:
A:the standard of labor union
B:nationality of ownership of the subsidiary
C:the law of the United Nations
D:the position of the company
答案:
3、单选题:
Which of the following is not the proper reason to dismiss the employees?
选项:
A:lack of qualifications for the job
B:unsatisfactory performance
C:one mistake in work
D:misconduct
答案:
4、单选题:
Generally speaking, which is the fourth stage an alternative dispute settlement system runs through?
选项:
A:arbitration
B:mediation
C:peer review
D:open-door policy
答案:
5、多选题:
What are the reason for employees to observe work ethnics?
选项:
A:the basic guarantee for company to run regularly
B:the companies need the employees to do the right thing
C:most employers try to maintain positive relationship between themselves and their employees
D:human resource decisions are usually concerned with ethical results
答案:
6、多选题:
What are methods the employer able to adopt when disputes occur across countries?
选项:
A:warn the employees
B:cultivate trust
C:emphasize fairness
D:manage interpersonal conflict
答案:
7、判断题:
When the requirements of the job are change, it is unfair for the company to fire the employees.
选项:
A:对
B:错
答案:
8、判断题:
In order to reach low turnover and satisfactory organization, the employers should retain the employees in any cases.
选项:
A:对
B:错
答案:
9、判断题:
When dealing with disputes, letting parties face facts and then come up with solutions is usually better than ignoring problems.
选项:
A:对
B:错
答案:
10、判断题:
Due to the complex situations multi-national employees face, they should take employment law existed in both the parent country and host countries into account.
选项:
A:对
B:错
答案:
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